14. June 2011 08:44
Have you recently seen Official Admob Support forum? Publisher and advertiser there are many people trying to get help. No one seems to care. I've been monitoring Admob's support forum and I don't even remember when was the last time someone from Admob/Google replied.
Admob's support was really bad before acquired by Google now; there is no support at all. Emails to firstname.lastname@example.org go in to black hole too and you should already know that there was never a phone support.
To me, it looks like Google turning Admob to an automated machine where users try to solve their problem either by reading help documentation or by asking other users.
Here are some comments from frustrated users/clients
"... i tried to contact Admob but i don't know why they are not responding like they are neglecting my emails and my other mates as well. Admob support is very bad."
"...My impressions are that there is no support and there are no answers to simple questions such as "Why are no ads being displayed?". Where do we go for answers?"
"..Several email attempts to contact the support failed as we got no response whatsoever. This is truly disappointing.."
There you have it, the first and one of the best mobile ad networks getting ruined. If this continues soon advertisers will start to pull out too.